Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
- Standard Shipping: $8.00 flat rate
- Free Shipping: Available on all orders over $49.00
Shipping rates are automatically calculated and displayed at checkout before payment is submitted.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–15 business days |
Please note that delivery times are estimates and begin from the date of shipment, not the date of purchase. Delays may occur during peak seasons, public holidays, or due to carrier disruptions outside our control.
Order Tracking Once your order has shipped you will receive an email containing your tracking number. You can use this to monitor your delivery status directly with the carrier. If you have not received tracking information within 5 business days of your order, please contact us at Hellowithambro@outlook.com.
Shipping Restrictions Currently we ship to addresses within the United States only. We are working to expand international shipping and will update this policy when available.
Lost or Stolen Packages Ambrō is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivered but you have not received your package, please first check with neighbors and building management, then contact the carrier directly to file a claim. If the issue remains unresolved, reach out to us at Hellowithambro@outlook.com and we will do our best to assist.
Damaged in Transit If your order arrives visibly damaged, please photograph the packaging and item immediately and contact us at Hellowithambro@outlook.com within 7 days of delivery. We will work with you to arrange a replacement or refund.
Address Accuracy Please ensure your shipping address is correct at the time of purchase. Ambrō is not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, contact us immediately at Hellowithambro@outlook.com — we can only modify addresses within 24 hours of purchase before the order enters fulfillment.
Last updated: May 2026