Refund policy
Refund & Return Policy
30-Day Return Window We want you to love your Ambrō product. If you're not completely satisfied, you may request a return within 30 days of receiving your order.
Eligibility To be eligible for a return, items must be:
- In original, unused condition
- In original packaging with all included accessories
- Accompanied by proof of purchase (order number or receipt)
Items that show signs of use, damage caused by misuse, or are missing components may not be eligible for a full refund.
How to Initiate a Return To start a return, contact us at Hellowithambro@outlook.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Do not send items back without first receiving return authorization from our team.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method as Ambrō is not responsible for items lost or damaged in transit during the return process.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional processing time.
Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery at Hellowithambro@outlook.com with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.
Wrong Item Received If you received the wrong item, contact us immediately and we will send the correct item and cover all associated shipping costs.
Non-Returnable Items The following are not eligible for return:
- Items purchased on final sale
- Items returned outside the 30-day window
- Items damaged due to misuse or improper handling
Order Cancellations Orders may be cancelled within 24 hours of placement. After 24 hours, orders may have already been processed for fulfillment and cannot be cancelled. Contact us immediately at Hellowithambro@outlook.com if you need to cancel.
2-Year Warranty All Ambrō products include a 2-year warranty against manufacturing defects. Warranty claims can be submitted to Hellowithambro@outlook.com with proof of purchase and a description of the defect.
Last updated: May 2026